General IT support
Accounts, vendors, backups, and the weekly work that is not a single laptop.
Audience
Office managers, founders, small IT
Demand
Too many vendors, no one owns email, backups, or the “who has admin?” list.
Gap
Desktop support fixes a machine. General IT owns the stack around it.
Outcome
A named retainer, a short inventory, and a weekly or monthly pass so problems do not pile up.
General IT is the layer above the desk: Google or Microsoft 365, vendors, backups, and the admin list nobody wrote down.
Gabby Software runs a retainer so you are not opening a new project every time DNS breaks. Desktop support is the sibling page for the machine itself.
Who this is not for
Not a 500-person enterprise service desk and not a full-time fractional CIO unless we scope that separately.
What we actually do
1. Inventory
Who has admin, what vendors, where backups live. One page you can keep.
2. Keep it running
Account adds, vendor tickets, backup checks, the weekly pass.
3. Escalate cleanly
When it is networking, POS, or software, we route to that service instead of pretending one person does all of it in silence.
FAQ
- How is this different from desktop support?
- Desktop is the endpoint in front of a person. General IT is identity, vendors, and backups. Most offices need both.
- Do you include cybersecurity?
- Basic hygiene can sit in a retainer. Dedicated hardening is the Cybersecurity page.