Desktop Support
Fix the machines people work on — on-site or remote — without a ticket black hole.
Audience
Office managers, ops, small IT teams
Demand
Laptops fail, printers jam, accounts lock. Staff wait while a remote queue sits overnight.
Gap
Helpdesks that only chat. We sit at the desk, image the device, and close the loop.
Outcome
A named contact, same-week on-site when it matters, and a short log of what changed.
Gabby Software is the parent of Get AI Safety Certified. Certifications prove oversight. Desktop support is the other job: keep the hardware people actually use working.
We handle the desk-side work a chat-only helpdesk skips — imaging, account lockouts, peripherals, and the walk-up problems that stop a team for a morning.
Who this is not for
Not a 24/7 NOC for a global fleet, and not a replacement for a CISO security operations center. If you need a named person for an office or a small set of sites, this is the page.
What we actually do
1. Walk-up and remote
Lockouts, broken profiles, printers, docks, and the “it worked yesterday” laptop. Remote first when that is enough. On-site when it is not.
2. Images and handoff
Standard images, user data move, and a one-page note of what changed so the next person is not guessing.
3. Close the loop
A named contact, not a rotating queue. You get a short log, not a portal with 40 statuses.
FAQ
- Do you only work remote?
- No. Remote when it is enough. On-site for offices we cover. Say the site in the contact form.
- Is this the same as General IT support?
- Desktop support is the machine in front of the person. General IT support is the stack around it — accounts, backups, vendors. Many clients buy both.